NexoWatt
Dominique Manteufel
Pleitingesch 14
46414 Rhede
Deutschland / Germany
info@nexowatt.com
+49 2872 9182409
Updated 16 September 2026 · General terms and conditions for business customers
1. Scope and contracting party
Your contracting party is Dominique Manteufel, trading as NexoWatt, at the address above. These terms cover hardware sales, the provision of NexoWatt EOS and agreed service, configuration and commissioning work. Our offering is exclusively for businesses acting in the course of their trade or independent professional activity, as defined in section 14 of the German Civil Code (BGB). This also applies to EOS Home and residential projects. We do not sell to consumers.
These terms apply where their incorporation has been agreed before the contract is concluded. Individual contractual agreements take precedence. Publishing a new version does not automatically change existing contracts.
2. Offers and contract formation
The website provides information and allows non-binding enquiries. It has no online checkout. Product presentations and acknowledgements of receipt of an enquiry do not, by themselves, constitute acceptance of a contract.
A contract is formed by offer and acceptance. The scope of supply, prices and any period for accepting the offer are set out in the specific proposal. The customer provides accurate business and billing details and states the business purpose. Changes to the agreed scope require agreement by both parties.
3. Scope of supply, service and commissioning
The agreed products, editions, functions, device integrations and technical requirements determine the scope of supply. Information about field tests or planned functions is not a promise that they are included in a particular delivery. Expressly agreed characteristics and statutory requirements remain applicable.
NexoWatt offers service, configuration, device integration, functional testing and commissioning for EOS. The individual proposal determines which services are owed and whether they are delivered on site or remotely. Agreed results, records of work and any required acceptance are governed by the contract and statutory provisions.
Assembly and electrical installation work at the customer’s installation are not part of our offering. Required work must be carried out separately by a suitable specialist contractor. EOS commissioning does not replace any required electrical inspection or acceptance of the customer’s entire installation.
4. Prices and payment
The agreed prices apply. The proposal states whether VAT is payable and whether shipping charges or other agreed costs are added. Prices expressly stated as net are subject to any VAT required by law.
Payment method, payment period and any instalments are governed by the agreement. If no agreement is made, statutory rules on payment becoming due and late payment apply. Recurring charges arise only under a corresponding agreement.
5. Delivery and provision
The delivery address, method of provision and agreed dates are set out in the order. Software may be provided digitally or with hardware, as agreed. If NexoWatt becomes aware of a delay, we inform the customer. Statutory rights in the event of delay or non-performance remain unaffected.
6. Software and usage rights
The type, scope and duration of usage rights and any allocation to systems or installations are determined by the proposal and the licence terms incorporated before the contract is concluded. Providing software does not, by itself, transfer all copyright in the program.
Open-source components remain subject to their respective open-source licences; these terms do not restrict the rights those licences grant. Mandatory statutory rights, particularly to necessary backup copies and lawful examination of software, remain unaffected. Third-party software terms are made available before the contract is concluded where they form part of the proposal.
7. Technical cooperation, updates and support
The customer provides accurate device and interface information required for the agreed integration and observes the agreed system requirements. For agreed service and commissioning appointments, the customer provides the necessary access and ensures that required preparatory work at the customer’s installation has been completed. Remote access requires appropriate authorisation. Access credentials must be handled securely; appropriate backups should be made before changes to the customer’s system. The statutory responsibilities of both parties remain unaffected.
Additional maintenance, support, new functions and ongoing services are governed by the relevant agreement. This does not exclude error correction or updates owed by law or contract. The duration and termination of ongoing agreements follow their contractual terms and statutory provisions; these general terms do not create automatic renewal.
8. Defects and liability
Statutory provisions apply to defects, limitation periods and liability. These terms do not shorten statutory periods for defect claims or impose a general limitation of liability. Any manufacturer’s guarantee applies additionally under its guarantee terms and does not replace statutory claims against NexoWatt.
Where a sale is a commercial transaction for both parties and the statutory conditions are met, the inspection and notification duties under section 377 of the German Commercial Code (HGB) apply insofar as that provision governs the transaction. Describing the problem, affected devices and software version assists with handling it.
9. No consumer right of withdrawal
The contracts described here, concluded with businesses for their business activities, are not subject to the statutory consumer right of withdrawal under sections 312g and 355 BGB. Statutory rights to rescind or terminate a contract and rights concerning defects, as well as individually agreed return rights, remain unaffected.
10. Privacy and supplementary provisions
Information about processing personal data is available in our privacy policy. If a particular engagement involves processing personal data on the customer’s behalf, the required agreement must be concluded separately; these terms do not replace it.
Statutory provisions otherwise apply, including those determining applicable law and jurisdiction. The consequences of an invalid or unincorporated provision are governed by law.